About your plan

OCSU, along with many other colleges and universities across Canada, offers an extended health and dental plan to help students cover the cost of medical needs. Our coverage is provided by Green Shield Canada and covers a wide variety of services.

Please note that the Students’ Union is required to adhere to and respect legislation, which governs the protection of privacy. Accordingly, personal information relating to student accounts, health and dental plan enrolment and application, and claims shall remain confidential to approved parties; and the personal details of a student account shall remain confidential to the Students’ Union, Okanagan College and the student. Therefore, private information about student accounts will not be released to parents.

About Your Coverage

How to tell if you’re covered

Eligible students are automatically charged for the plan when they get their fee statement. The easiest way to determine if you are on the OCSU Extended Health & Dental plan is to look at your fee statement.

If you are already on the plan, you will see two lines: One for the extended health plan, and one for the extended dental plan. Combined they add up to either $125/semester or $250 for a 6 month+ program.

Not automatically charged:

  • Part time students
  • ABE students
  • Co-op students
  • Students enrolled in programs shorter than 12 weeks in length

What does the plan cover?

Your plan covers a wide range of services. We’ve listed some of the most asked-about ones below. You can check the full range of coverage here.

  • Prescriptions: 80% up to $2000/year.
  • Dental: 70% for routine care & cleanings up to $700/year
  • Chiropractors & Physiotherapists: $45/visit up to $300 a year.

Your GSC ID Number

Your GSC ID is OSU[your student number]-00. So for example, OSU300123456-00. This is the number you give to your health care practitioner to directly bill your claim to Green Shield.

Using and accessing your plan

When you pick up prescription meds, or go to the dentist, or see a physiotherapist, be sure to let the practitioner (or the receptionist) that you have health insurance. Give them your GSC ID number, which is OSU[your student number]-00. A portion of the bill will immediately and automatically be paid by Green Shield (if the service/medical item is covered in your plan) so you pay less money out-of-pocket. This is called direct billing.

You can also manually submit claims. This is useful if your provider doesn’t do direct billing, or you forgot to give them your GSC ID. You submit claims by creating an account on Green Shield’s website – more on that below. A typical claim submission includes filling out a form and uploading a picture of a receipt. Be sure to sign up for direct deposit so you get your money back faster!

If you have any questions about your plan/coverage, feel free to ask us!

For technical issues with your GSC online account, Green Shield are your experts.

How to create an online account

While registering for an online account isn’t necessary to use your plan, it’s strongly encouraged. Registering for online services lets you submit claims manually and gives you access to things like your claims history, health tips, plan details, and more. You can even submit practice claims, which is useful for checking how much Green Shield will pay for your service and how much you will have to pay out of pocket.

Before you can sign up, you’ll need a registration key. To obtain it, head on over to the registration page. Click on the link in the column furthest to the right (“Get a Registration Key”).

From there, all you have to do is fill in the blanks! Remember, your GSC ID is OSU[your student number]-00. So something like, OSU300123456-00.

Once your registration key has been emailed to you, head on back to the registration page. This time, go to the middle column (“Register Here”). Enter your GSC ID number and your registration key, then hit “Continue with registration.” You’ll have to fill in pretty much the same information you entered to get your key (sorry, we know it’s annoying) plus a few more details.

After that, you’re good to go! Take some time to explore your dashboard – there are a lot of useful features to discover.

If you have any problems with registering your account, or you have any questions, please contact us.

When can claims be submitted?

Direct billing and online registration for the plan is not available for students in the first 8 weeks of their program, or the fall semester. This is because students are still adding and dropping classes, as well as adding and dropping the plan. Once the Registration Period is over, students can create their account at student.greenshield.ca and submit any current claims, or back-dated ones to their start date. Students will also be able to directly bill their claims from their service provider at this time.

Opting Out

Students who wish to opt out of the Extended Health & Dental Plan must be able to show proof of current equal or better coverage with another insurance plan. All Opt Outs MUST be completed by the 3rd Friday after their program start date. There are absolutely no exceptions for this.

There are two components to the opt out process. You must complete both of these components in order to successfully opt out. Completing only one will result in the opt out application being rejected. The two components are:

  1. Acceptable proof of coverage sent to health-dental@ocsu.ca. Proof of coverage must have the student’s full name, a policy number, and should state that the student is covered for both health and dental benefits. Once you have sent us your proof of coverage, we will email you back to confirm whether or not it is acceptable proof of coverage. Please keep an eye on your inbox for this email. Examples of acceptable proof of coverage are:
    • An extended health and dental insurance card with your name on it
    • A letter form your insurance company on company letterhead
    • A screen shot from your insurance companies website. The screen shot must include your name, that you are covered for both health and dental and the company logo or url
    • A Status card
  2. You must also fill out the entire form found here.

Completing only one of these steps will result in your opt out application being denied.

Opting in

If you are not automatically charged for the OCSU extended health and dental plan, you may be eligible to enrol manually*. You can enrol by filling in this application form for  and submitting it to us within the first 30 days of your program start date. The coverage will run from February 1 2021 through August 31 2021. You will also need to pay the $125.72 extended health and dental fee directly to the OCSU. You must also submit proof to us that you’re paying Student Association fees – a screenshot of your tuition statement is fine.

Students who are on the plan, or are opting into the plan can opt in eligible dependants. Eligible dependants are spouses/common law partners, and children under the age of 18. More information on opting in dependents can be found here. 

Students have 30 days from their start date to opt in dependants, and pay the dependant add-on fee. Please note: your plan price is a student price, your dependants’ fee will not be student pricing. To pay the dependent add-on fee, log into your J&D Benefits portal and click on the “Dependent Payment Page.” Click on the coverage that was opted for in step 1. You will then be redirected to a secured payment page where you may add your credit info and process the payment. Once the payment is completed you will receive a payment confirmation via email.

*To confirm eligibility, please email us with a copy of your current tuition fee statement.

The Registration/Blackout Period

You will be in a blackout period at the start of each school year while Green Shield collects and updates your enrolment information. Don’t worry. You can still submit paper claims for health or dental services. Green Shield will process your claims on file once your information is updated.

Once the enrolment is complete and the blackout period ends, you can sign up for Plan Member Online Services. Through Plan Member Online Services, you can:

  • Submit claims electronically
  • Sign up for direct deposit (to get paid faster!)
  • Read your full benefits booklet
  • Search for a provider near you
  • Connect to the Change4Life® health portal
  • Search drugs by DIN to see if coverage eligibility
  • And much more!

You can even submit claims right from your mobile device. Just download the GSC on the Go® app! Could it get any easier?

You’ll need your GSC ID number to sign up for Plan Member Online Services and GSC on the Go after the blackout period. Remember, your GSC ID number is the letters “OSU,” your student number, and “-00” (example: OSU300123456-00).

Other Benefits

  • Legal Assistance

    OCSU Health Plan Members, through Prosum Health Benefits and Sykes Assistance Services provides you with timely, cost-effective access to experienced lawyers to guide you through most major types of law, including: Family, Criminal, Civil litigation, Landlord and tenant, Residential real estate, Wills and Estates, Tax, Employment, Condo/Strata, Immigration and Identity Theft Support. As a member of the Health Plan you have access to unlimited free summary telephone legal advice and unlimited referrals to local lawyers at preferred rates.

    You can call on the toll-free number 1 877-333-3884 24 hours a day, 7 days a week, to speak to a customer service representative who can put you in touch with a lawyer at no charge. Advice lawyers are available to call clients from 8 am to Midnight daily. Please do not hesitate to request a call back after regular business hours, on weekends or holidays.

  • GOeVisit

    Access to medical appointments online from anywhere, at anytime!  If you don’t have access to your family doctor, need medical help after-hours, or are simply too busy to sit in a waiting room, we have a solution for you. The BC Federation of Students has arranged for Okanagan College Students’ Union members to access a cutting-edge, online medical service. GOeVisit provides access to Canadian doctors who can diagnose and treat over 80 minor illnesses all through your computer, smartphone or tablet. If you need a prescription, the doctors at GOeVisit can just send it straight to a pharmacy of your choice. It’s that easy! Download the free app or go online to goevisit.com and register today! For Canadian students, there’s no fee to enrol, and no fee to use GOeVisit! Have questions? GOeVisit is there to help! Give them a call anytime at 1.866.318.4748

  • GSC Health Assist Link

    The GSC Health Assist LINK program offers guaranteed coverage (no medical questionnaire) for you and your family for day-to-day medical, dental and travel expenses, as well as unforeseen health expenses. This program may be your solution if you, your spouse or your dependent children are losing or have lost group health and/or dental benefits within the last 90 days and are looking for coverage. Click here to apply, or contact Prosum Health Benefits Inc. at 1.855.751.6590 for assistance.

Still have questions?

Contact us or email health-dental@ocsu.ca

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We respectfully acknowledge that our places of work are on the traditional, ancestral, and unceded territories of the Syilx/Okanagan people & Secwepemc Shuswap people.